Privacy Policy
Your privacy matters. This policy describes how we handle your personal information.
Last updated: June 2026
1. Introduction
Karuvya (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use karuvya.com, how we use it, and the rights you have under the Digital Personal Data Protection Act, 2023 and applicable Indian law.
2. Information We Collect
- Account data: name, email, phone number, and password.
- Order data: shipping address, billing details, and order history.
- Payment data: processed securely by our payment partners (e.g. Razorpay). We do not store your full card or UPI details on our servers.
- Usage data: device, browser, IP address, and pages visited, collected via cookies and analytics.
3. How We Use Your Information
- To process orders, payments, and deliveries.
- To provide customer support and respond to your requests.
- To send order updates and, with your consent, marketing communications.
- To detect fraud and keep the platform secure.
4. Sharing Your Information
We share data only with parties needed to run the service — artisans/sellers fulfilling your order, logistics partners, payment gateways, and email/SMS providers. We never sell your personal data.
5. Cookies
We use cookies to keep you signed in, remember your cart, and understand site usage. You can disable cookies in your browser, though some features may stop working.
6. Data Retention & Security
We retain personal data only as long as needed for the purposes above or as required by law. We use encryption in transit (HTTPS), hashed passwords, and access controls to protect your data.
7. Your Rights
You may access, correct, or request deletion of your personal data, and withdraw consent at any time by contacting us at [email protected].
8. Contact
Questions about this policy? Email [email protected] or visit our Contact page.